We are always pleased to answer your questions but firstly please check out the following questions that have already been answered:-
How are my data purchases sent to me / Where is my download link?
The Directory is provided in .csv format via a download link which will be emailed to you as per the details in the Shopping Cart page.
We offer payment via Paypal where you can pay securely with most major credit cards or via a Paypal account.
The download link will be sent to the email address that you provide when completing payment at Paypal. (Please ensure that you provide a correct and working email address.) The subject/title of this email is “Download Link…”. The link will be active only for a few days so please save the file to your PC or device after downloading it.
If it appears you have not received the download link within the time frame we stipulate in the Shopping Cart then contact us but please firstly check your spam folder or any other folder that might filter incoming email especially if you are using a Yahoo, AOL or Hotmail email address where filters can be set too high. Also please ensure that your email system does not block incoming email messages that contain links.
My credit card payment has been declined – can you help?
In the unlikely event that your payment or credit card is declined please make a note of the reason given and then email us for further assistance – we can often offer a solution.
We had bad experiences when buying lists from other vendors. How can we check out vendors such as yourself before purchase?
Firstly, before buying ANY product online especially mailing lists or other digital products we advise you to carry out due diligence via the web prior to purchase. Visit respected sites such as the Better Business Bureau or the Rip Off Report and search for company and product name/type to see if there have been complaints. Do the same via major search engines such as Google – search for company or product name followed by words such as complaint, scam, rip off etc. You will not have to search for long to discover the vendors to avoid.
Secondly, please read our Terms where you will discover the best and most meaningful guarantee in the industry.
What is .csv format? How can I open a .csv file?
CSV stands for “Comma Separated Value”. Please open the .CVS file using EXCEL or ACCESS or another popular spreadsheet or database application.
How was all this information obtained?
Please visit the Research Methods page for full details.
Is this an opt in list? How was it researched?
Please see the Terms page and the Research Methods page.
What about duplicate email address records?
There are no duplicate email addresses in each Directory.
Do you provide sample data?
Please see the example records on the Home or Products page.
Can you provide more information about your company?
Please see the ‘About Us’ page
Are the email addresses provided “verified”?
We send an email message to all of the email addresses listed in the Directory every few months and delete addresses that bounce. See the Research Methods page.
Can you guarantee that all email addresses listed in the directory are fully functional and that my email messages will get delivered?
Subject to our Terms, Yes. Please see the Terms page for full details.
What is the best way to send emails in order to achieve best delivery rates.?
Check out the “Sending Email Successfully’ page.
Telephone: We are usually best able to respond to your queries via email rather by telephone so if possible please email us as per our details below. You will shortly receive detailed answers to your questions from one of our managers. However, if you do need to speak to us our contact numbers are as follows:
United Kingdom:(+44) 0203 318 5036
USA/Canada:(toll free) 1 877 293 1455
Hong Kong:(+852) 8193 2066
Email :- Please email using the form below:
Business Operating Hours: Please note that UK orders are only processed the same day if they are received before 1.00 pm. Monday – Friday. Orders received after 1.00 pm or over the weekend will be delivered the next working day before 9.00 am. Please see the Shopping Cart for full details.